Equipment warranties

ECONOLEASE warrants its ‘Certified Used’ restaurant equipment against any significant defects or malfunctions resulting from flaws in workmanship or material, under normal use.

This parts-and-labour warranty is valid for 90 days from the date the equipment is delivered to the customer.

We do not warrant new restaurant equipment (the manufacturer or supplier does).

Repair, replacement, or refund

If your commercial kitchen equipment develops a covered fault within 90 days, we will take the following steps:

1. Repair

We’ll arrange for the faulty equipment to be repaired.

2. Replace/swap

If the equipment can’t be repaired, or repaired within a reasonable timeframe, we’ll replace/swap it for another item for you.

3. Refund

If a suitable replacement can’t be found, we’ll refund your order upon the equipment’s return to us.

If we end up replacing the equipment or refunding you, we’ll arrange for the faulty equipment to be returned to us at our expense.

Warranty claims

If your Certified Used equipment develops a fault within the 90-day warranty period, you can file a warranty claim with us.

Before filing a claim

Before filing a claim, we suggest you refer to out our troubleshooting tips to determine whether the fault can be promptly and easily rectified by you.

(Should we dispatch a technician to a customer’s business and the fault is found to be due to user error, they’ll be responsible for covering the callout cost — something we want customers to avoid.)


Claim process

1. Contact

The customer completes our online warranty form or calls us on 1 888 473 9309. We ask them for information about the equipment, including a description of the defect.

Lodge claim

2. Assessment

We dispatch one of our third-party service providers to the customer’s address to assess the issue.

3. Decision

Following the assessment of the equipment — usually within one working day — we inform the customer in writing whether their warranty claim has been accepted.

4. Repair, replacement or refund

Upon acceptance of the customer’s claim, EconoLease will repair the equipment. If it can’t be repaired, we’ll replace/swap the equipment. If a suitable replacement item can’t be found, we’ll refund the customer.

Troubleshooting tips

Warranty exclusions

The 90-day warranty for Certified Used equipment does not include defects or harm to, or caused by, for example:

  • glass or plastic components
  • spills
  • parts subject to wear and tear (e.g. filters, fuses, heating elements, lamps, batteries, handles, locks, hinges)
  • incorrectly installed or operated equipment
  • extraordinary or unforeseeable events (e.g. electrical power surges or fluctuations, natural disasters)
  • improper use of cleaning agents or chemical additives
  • unauthorized equipment modifications
  • carelessness, negligence or use other than that for which the equipment is designed
  • equipment damaged in transit after being collected by the customer
  • equipment serviced by an unqualified person.

For the full list of exclusions, please read section 16 of our Certified Used Equipment Sales Terms and Conditions.

Installation and repairs

Unless it’s plug-and-play equipment, customers should get their equipment installed by a qualified technician.

Failure to do so could result in equipment damage that invalidates its warranty.

Customers whose equipment becomes defective within the warranty period must get our authorization before proceeding with any repairs. If they don’t, the equipment warranty could
be voided.

More information

For more warranty information, please read sections 15 and 16 of our Certified Used Equipment Sales Terms and Conditions.